Are you trying to increase more loyal customer to your hotel business, they are ways for your hotel to improve and get a more long-term customer to come to your hotel. Here are some thoughts about what customers appreciate which then bring them to reserve a room with your hotel. Did you know that 74% of people book their hotel online? Because of this, we will recommend some of the things you need to look out in your hotel and what are ways to avoid such issues.
1. Constantly find ways to upgrading your online websites
Did you know that guest that booked at the hotel returned 3.78 times to the hotel website and 2.04 times to the booking engine before finalizing the booking? Due to the website often are given much more detailed information about your company, and also more customer is appealed to the pictures and reviews from people. Hence, if you would like to get a more long-term customer in your hotel you can add a more detailed description of your hotel and images to give a better understanding of your hotel.
2. Guest like to have unique individual services
A unique individual service means that their personal requirement is being met effectively and efficiently. They want to feel treasured and precious no matter how much they are paying for your hotel. Consequently, hospitality has always reminded people of the importance of going above and beyond. This will result in having more customer to stay in your hotel, as well as in the future.
When you are traveling outside and book a hotel room, after looking at the price of the hotel they often look at facilities of what your hotel can provide them. From the swimming pool, bar, restaurant, and spa. With more benefit, people often tend to go to your hotel because it is more convenient for them.
The first time your employee meet the customer, it is important to give a good impression because this will take into effect on how the customer will rate your company. Hence, if your hotel can nurture employee the importance of impression it can retain more long-term customer to your hotel.
These are the 4 steps in ways that could help your company without paying an extra cost, and help you in being more aware in the customer needs and your employee. In addition, training management engages employees to have a happier and more productive working environment.